Our promise
Refund & Cancellation Policy
Last updated: 3 November 2026
No returns for change of mind
Each saree is a single handpicked piece, so we do not accept returns or exchanges for change of mind, colour differences due to screen settings, or minor weave irregularities that are natural in handwoven silk.
Damaged on arrival
Returns are accepted only if the saree arrives damaged. The damage must be reported to us on WhatsApp or email (akuthotasurendra27@gmail.com) within 24 hours of delivery, with clear photo or video proof. An unboxing video is strongly recommended. Claims without proof, or reported after 24 hours, cannot be accepted.
Replacement or refund
Once a damage claim is approved, we will offer a replacement (if a similar piece is available) or a full refund. Approved refunds are sent to the original payment method within 5–7 business days.
Cancellation
Orders can be cancelled for a full refund before dispatch by contacting us on WhatsApp. Once dispatched, an order cannot be cancelled.
Failed payments
If a payment is deducted but the order fails, the amount is automatically refunded by Razorpay/your bank within 5–7 business days.